Those who demonstrate mastery and
deep expertise – typically with well
over 10 years of successfully improving the performance of hundreds of
clients.
Expert
level coaches have such a high level of experience that they can identify and
solve problems intuitively, with little explicit analysis or planning. They see
underlying patterns effortlessly and they apply appropriate solutions, even to
complex and unique situations, in such a way that they generate consistently
superior performance. Lord and Hall (2005) note that expert performance is marked
by the ability to see and interpret underlying principles instead of relying on
heuristics or surface features, which is what most competent coaches do.
Great coaches:
·
Can
really get a client to reflect.
·
Inspire
people to want to and believe they can change.
·
Take
clients to higher levels.
·
Frequently
get results.
·
Have
a passion for helping people.
·
Can
help people learn the necessary new mindsets and behaviours
to adapt to their
changing environment.
Great coaches are not focused
primarily upon techniques (what to do) –
but is always looking at what
the person is trying to achieve, and in that
context how to be most helpful to
this client's journey. Underlying all this must be an ability to build a deep
trusting relationship which needs the
coach to focus on (how to be).
The ‘what to do’ is well defined by Myles
Downey’s
GROW process and the ‘how to be’ is expertly illustrated by Nancy
Kline’s
Thinking Environment.
